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Performance improvement of operations for a Telecom operator in Africa

1. Context: need to improve the profitability of the African operations of a TelCo operator

  • Profitability of operations below expectations in some countries

2. Design of a performance improvement program

  • Renewal of the value proposition to address higher value customer segments (B2C and B2B)
  • Distribution revamping
  • Improved delivery and satisfaction
  • In country coverage and expansion
  • Regulatory negotiation to access 900Mhz 3G spectrum

3. Results

  • Quick wins: Significant margin improvement
  • 3 pp EBITDA margin improvement