Performance improvement of operations for a Telecom operator in Africa
1. Context: need to improve the profitability of the African operations of a TelCo operator
- Profitability of operations below expectations in some countries
2. Design of a performance improvement program
- Renewal of the value proposition to address higher value customer segments (B2C and B2B)
- Distribution revamping
- Improved delivery and satisfaction
- In country coverage and expansion
- Regulatory negotiation to access 900Mhz 3G spectrum
3. Results
- Quick wins: Significant margin improvement
- 3 pp EBITDA margin improvement